Privacy Policy

Effective Date: January.2024

Unipellets our, values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information when you interact with us. By accessing our website, purchasing our products, or using our services, you agree to the terms outlined in this Privacy Policy, in compliance with Portuguese law, including the General Data Protection Regulation (GDPR) and Law No. 58/2019.

1. Information We Collect

We may collect the following categories of personal data:

1.1. Information You Provide Directly

• Contact Details: Name, email address, phone number, and mailing address.
• Account Information: Login credentials if you create an account on our website.
• Business Details: Company name, role, and other professional contact information.
• Payment Information: Payment card details and billing information.

1.2. Information Collected Automatically

• Device and Usage Data: IP address, browser type, operating system, and interaction with our website (e.g., pages visited and links clicked).
• Cookies and Similar Technologies: Data collected through cookies and other tracking technologies. For more information, please refer to our [Cookie Policy].

1.3. Information from Third Parties

• Business Partners: Information received from logistics providers, payment processors, or other partners to facilitate services.
• Publicly Available Sources: Information obtained from public directories or other open data sources.

2. How We Use Your Information

We use your personal data for the following purposes:

2.1. To Provide Services

• Process and fulfill orders.
• Deliver products to your specified address.
• Communicate regarding your purchases or inquiries.

2.2. For Business Operations

• Improve our website, products, and services.
• Conduct analytics and monitor usage trends.
• Facilitate customer support and address complaints.

2.3. For Legal and Compliance Purposes

• Comply with legal and regulatory requirements under Portuguese law.
• Prevent fraud and ensure security.

2.4. Marketing

• Send promotional emails and newsletters if you have provided consent.
• Provide tailored advertising and recommendations based on your preferences.

3. Sharing of Information

We do not sell your personal data. However, we may share your data with:

• Service Providers: Logistics companies, payment processors, and IT service providers who assist in delivering our services.
• Legal Authorities: To comply with legal obligations under Portuguese law.
• Business Partners: Entities with whom we collaborate to improve services, subject to applicable confidentiality agreements.

4. Data Retention

We retain your personal data only as long as necessary for:

• The purposes described in this policy.
• Legal and regulatory requirements under Portuguese law.
• Resolution of disputes or enforcement of agreements.

5. Your Rights

Under Portuguese law and the GDPR, you have the following rights regarding your personal data:

5.1. Access and Portability

Request a copy of your personal data and its transfer to another service provider.

5.2. Rectification

Request corrections to inaccurate or incomplete data.

5.3. Erasure

Request deletion of your personal data where legally permissible.

5.4. Restriction of Processing

Request limited use of your data under certain conditions.

5.5. Objection

Object to data processing for direct marketing or other legitimate interests.

5.6. Withdraw Consent

Withdraw consent for processing at any time, where processing is based on consent.

To exercise these rights, contact us at: [Insert Contact Email].

You also have the right to lodge a complaint with the Portuguese Data Protection Authority (“Comissão Nacional de Proteção de Dados” or CNPD) if you believe your rights have been violated.

6. Data Security

We implement industry-standard measures to protect your personal data, including:

• Encryption: Secure storage and transmission of sensitive information.
• Access Controls: Limiting access to personal data to authorized personnel.
• Monitoring: Regular review of systems to prevent unauthorized access or breaches.

7. International Transfers

If your data is transferred outside the European Economic Area (EEA), we ensure that it is protected through:

• Adequacy Decisions: Transfers to countries with adequate data protection standards.
• Standard Contractual Clauses: Agreements ensuring appropriate safeguards.
• Other Legal Mechanisms: As required by applicable laws.

8. Use of Cookies

Cookies help us enhance your experience by:

• Analyzing website usage.
• Remembering your preferences.
• Providing personalized content.

You can manage cookie settings through your browser or by visiting our [Cookie Policy].

9. Children’s Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal data from children without parental consent. If you believe we have inadvertently collected such data, please contact us immediately.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically for the latest information. Updates will be indicated by the “Effective Date” at the top of this policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or your personal data, you may contact us:

Unipellets
Email: nuno.pinto@unipellets.pt
Address: Rua de Júlio Dinis, N.º 242, Piso 3, Sala 309 4050-318 Porto
Website: https://unipellets.pt

You may also contact the Portuguese Data Protection Authority (“Comissão Nacional de Proteção de Dados” or CNPD):
Website: https://www.cnpd.pt
Email: geral@cnpd.pt
Phone: +351 213 928 400

Thank you for trusting Unipellets.